How can we help?
Browse the documentation, ask in the WordPress.org forums, or open a ticket and we’ll get back to you.
Documentation
Installation, setup and how-to guides for every PrefixWP plugin.
Using a free version?
Get help from us and the community in the WordPress.org support forums.
Pro customers
Open a private support ticket below. Use the email address from your purchase.
Open a ticket or check your tickets
Log in with the email address you used for your purchase to create a new ticket or follow up on an existing one.
Before you open a ticket
Including these details helps us understand the problem and solve it quickly.
- The plugin name and version you're using
- Your WordPress and PHP versions
- Steps to reproduce the problem
- Screenshots or a short screen recording
- Any errors from your debug log (BugTrace makes this easy)
Support hours
Monday – Friday, 09:00 – 18:00 (IST). Closed on weekends and public holidays.
Not a technical question?
For billing, licensing or partnership questions, get in touch through our contact page.
Support questions
Who can open a support ticket?
Ticket support is available to customers with an active, valid Pro license. Please open tickets using the email address from your original purchase. See our Terms & Conditions for details.
I'm using a free version. Where can I get help?
What are your support hours?
Monday to Friday, 09:00 – 18:00 (IST). We’re closed on weekends and public holidays, and reply to tickets in the order they arrive.
My license has expired. Can I still get support?
Support and updates are included for the length of your license. Renew your license to continue receiving support.
