Terms & Conditions
Last updated: [26 September 2026]
Welcome to PrefixWP. PrefixWP is an independent software business run by a sole proprietor based in India (“PrefixWP”, “we”, “us” or “our”). By accessing and using our free or premium software products, you agree to be bound by the terms and conditions below. These terms apply to all users, customers and visitors of our website and products. Please read them carefully.
1. Plugin licensing
Unless otherwise stated, all our plugins are licensed under the GNU General Public License (GPL) version 2.0 or later: https://www.gnu.org/licenses/gpl.html.
2. Warranty
Plugins sold and distributed by PrefixWP are provided as-is, without any warranty, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
All plugins are tested on clean WordPress installations using the minimum required version. However, we cannot guarantee compatibility with all themes, third-party plugins or browser environments. We are not responsible for any data loss or conflicts arising from such incompatibility.
3. Support
Support is provided exclusively to customers with an active, valid paid license. All support queries must be submitted using the email address used for the original purchase.
Annual licenses include one year of support and updates, while lifetime licenses include support for the lifetime of the product. To keep receiving updates and support after the license term, a renewal is required.
PrefixWP reserves the right to discontinue support in specific cases, such as product retirement, the sale or transfer of the PrefixWP business, or if WordPress itself discontinues active development.
4. Automatic updates
Automatic updates are available to customers with an active license. These updates apply to the main plugins and any purchased premium versions of plugins.
5. License usage
Each license is non-transferable and meant for internal use only. Redistribution or resale of licenses is not permitted. Support is only provided to the original license holder.
6. Plugin delivery
After a successful purchase, you will receive:
- An email with your order and license key.
- Account access to download the plugin.
If you do not receive your email, please contact us through our support page. You must maintain an active license to access downloads and updates.
7. Ownership
The PrefixWP name, logo and branding are owned by PrefixWP. The plugin code itself is licensed under the GPL (see section 1); that license does not grant any right to use the PrefixWP name or branding.
8. Website & plugin content
The content of this website, including text, documentation, images and design, is owned by PrefixWP and may not be reused or redistributed without written permission, except where it is covered by the GPL.
9. Price changes
We may change product prices or license terms at any time. Changes do not affect orders that have already been placed.
10. Subscription renewal
Yearly licenses expire one year from the purchase date. Customers with automatic renewal will be charged on the due date. Manual renewal reminders will be sent by email.
To cancel a subscription, please contact us before the renewal date.
11. Refund policy
Please refer to our Refund Policy.
12. Email
We may send you emails related to your purchases, product updates or promotions. Your email address will never be sold or shared. You may unsubscribe at any time.
13. License agreement
By purchasing and using our products, you agree to these Terms & Conditions. We may update these terms from time to time; the updated version applies from the date it is published on this page.
14. Severability
If any part of these terms is deemed invalid or unenforceable, the remaining terms shall remain in full effect.
15. Governing law
These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts of India. Nothing in these terms limits any rights you have under the consumer protection laws of your country.
16. Contact
You can contact PrefixWP by email at support@prefixwp.com.
Questions about this policy?
Contact us any time and we'll be happy to help.
